While this was already possible using PowerShell, as described by this article Troubleshoot individual calls in Skype for Business Online, with Call Analytics this is now an easy process. Call Analytics allows you to view all calls and meetings from a single user, then zoom in on single calls from that user, allowing you to view device reports, network reports, or walk through the entire quality report. In this blog, we discuss what it is, and how it can help you.Ĭall Analytics, is our visual deep-dive tool to help troubleshoot and analyze problematic calls from a simple and clear user interface. Call Analytics is the newest member in our portfolio for Skype for Business Online products, that help you manage voice quality in your deployment.
